Returns & Exchanges

At Metro Hobbies, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in original, unopened condition. If your hobby gear isn't quite right, our team is here to help you find the perfect alternative or process a refund.

1

Initiate Your Request

Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.

2

Package Your Items

Carefully pack the items in their original packaging, ensuring all manuals, accessories, and promotional items are included to avoid restocking fees.

3

Ship It Back

Affix the provided return label or ship the package via a trackable service to our main distribution center in Melbourne.

4

Processing & Refund

Once our hobby experts inspect the returned items, we will process your refund or exchange within 3-5 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing