Frequently Asked Questions
Everything you need to know about your Metro Hobbies experience.
What are your standard shipping times and costs?
We offer standard and express shipping across Australia. Standard shipping typically takes 3-7 business days, while express takes 1-3 business days. Shipping costs are calculated at checkout based on the size and weight of your hobby gear.
Do you offer Click and Collect services?
Yes, Click and Collect is available at our retail locations. Simply select the 'Pick Up' option during checkout, and we will notify you via email as soon as your order is ready for collection.
What is your return policy for hobby kits and RC vehicles?
We accept returns within 30 days of purchase, provided the item is in its original, unopened packaging. Please note that used fuel-powered engines or partially assembled model kits cannot be returned for a change of mind.
Are your products covered by a warranty?
All electronic items, such as RC transmitters, drones, and slot cars, come with a manufacturer's warranty against defects. If you experience a technical fault, please contact our support team for troubleshooting or repair coordination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and ZipPay to help you manage your hobby budget.
Do you provide technical support for complex builds?
Absolutely! Our team consists of hobby enthusiasts. If you are stuck on a model build or need help binding an RC radio, you can visit us in-store or reach out via our contact page for expert advice.